We want you to be fully satisfied with your purchase. Learn about our return eligibility requirements, refund process, exchanges, damaged items, and return shipping.
At Forever Modern Home, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item, subject to the conditions provided in this policy.
This Return & Refund Policy works alongside our Terms & Conditions, Shipping Policy, and Privacy Policy.
To be eligible for a return, your item must meet all of the following conditions:
Before sending an item back, contact Forever Modern Home to request return approval. Include your order number and the reason for your return.
Email support@forevermodernhome.com or call 816-685-0383 .
Our team will review your request and confirm whether the item is eligible.
Once approved, we will provide the return address, return instructions, and a shipping label when applicable.
Please inspect your order as soon as it arrives. Contact us promptly if an item is damaged, defective, or different from what you ordered.
We may request:
Once the issue has been reviewed and verified, we may offer a replacement or refund, depending on the circumstances and product availability.
Certain products cannot be returned due to their nature, condition, or applicable safety requirements.
Contact us before purchasing if you are unsure whether a particular product is eligible for return.
The fastest way to receive a different item, size, color, or replacement product is to complete the following process:
Contact us to request a return for the original item.
Follow the return instructions after your request has been approved.
Purchase the replacement product separately through our website.
After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
Approved refunds are issued to the original payment method used to complete the purchase.
Please allow up to 10 business days for us to process an approved refund.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Contact us if more than 15 business days have passed since your refund was approved.
When a return is requested because of a change of mind, preference, incorrect size selection, or another customer-related reason, the customer is responsible for return shipping costs.
If the return is caused by a damaged, defective, or incorrect item, Forever Modern Home will cover eligible return shipping costs.
If an order is delivered to a customer in the European Union, the customer may have the right to cancel or return the order within 14 days for any reason, subject to applicable consumer laws.
Returned products must still be unused, unworn, unwashed, in their original condition, and include their original packaging and tags.
If you have not received an approved refund, complete the following steps:
Contact our customer support team if you need help starting a return, checking a refund, reporting a damaged product, or understanding this policy.
